Shipping Policy
Most orders received before 12:00PM PST will ship within 48 hours, provided the product ordered is in stock. Most orders received after 12:00 PM PST will ship within 72 hours. Orders are not processed or shipped on Sundays, Mondays or major holidays except by prior arrangement. All Shipping transit times quoted are business days (Tuesday -Friday), not calendar days.
We have designated UPS, USPS and FedEx as the shipping carrier for most of our items; however, some items may exceed their weight limits. The items that exceed this weight limit will be shipped via freight company. All shipments will be delivered curbside ONLY. Inside delivery, uncrating or installation is not included. Please make arrangements (personnel & equipment) for unloading at your location. Liftgate service is available for an additional rate and must be arranged upon the placement of your order. Please be advised that our site provides as accurate of a shipping estimate as possible. The actual shipping amount could differ slightly; however, if difference is greater than 20% you will be contacted for approval before we process your order.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Buhaya Solutions Restaurant Supply or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
For expedited delivery or shipping costs, we encourage you to reach out to us by phone or email. This ensures accurate and tailored information regarding charges for faster shipping options. Your convenience and satisfaction are our priority.
Free Shipping applies only to products that are individually marked with "Free Shipping" or "Free Freight". These items will be shipped via USPS, UPS, or FedEx ground or by common carrier (whichever is applicable) within the continental United States only. Additional charges will apply if you prefer these items to be shipped by any other expedited method or if there are any other special requirements. Delivery accessorials and/or delivery surcharges are NOT included in in the free shipping. These include, but are not limited to: residential delivery, limited access delivery, lift gate, and metro delivery charges. The customer will be responsible for paying for any delivery accessorials and/or delivery surcharges before their order can ship.
Inside delivery, lift gate services, and other special requirements are also not covered by Free Freight. If any additional services are requested at time of delivery this charge will be applied to the credit card on file.
The purchaser agrees to pay all costs relating to the shipment, including charges by the shipping company, which were not paid during check out. These charges might include, but are not limited to, charges due to inaccurate information provided to Buhaya Solutions Restaurant Supply relating to the delivery or due to the failed delivery attempts by the shipping company.
The purchaser agrees to perform their fiduciary duty to protect their property after it is shipped.
- The purchaser agrees to accept all items related to the order during delivery attempts.
- The purchaser agrees that any refused shipments or any shipments the carrier cannot deliver, will be considered as being delivered to and accepted by the buyer. The buyer agrees to accept responsibility for any concerns, issues, or charges for these shipments and agrees to hold Buhaya Solutions Restaurant Supply harmless.
- The purchaser agrees to inspect the shipment during delivery for damages, both obvious and hidden. In the event of damaged product the customer is advised to refuse the shipment and signature of receipt; and call Buhaya Solutions Restaurant Supply, immediately for assistance in getting a replacement shipment. (Note: If the shipment is not inspected prior to signing and damage is discovered afterward, it is the customer's responsibility to file a claim with the carrier. Buhaya Solutions Restaurant Supply is not responsible for products that are signed for clear of damages, if damages are later discovered.)
Any damages and/or other issues involving shipping of a product, must be reported to Buhaya Solutions Restaurant Supply is not legally permitted to contact the freight and/or shipping company on behalf of the customer. (Thank you Government regulations) At this point the customer will be responsible to handle all freight and/or shipping claims.
Quick Ship Items:
Buhaya Solutions Restaurant Supply, offers several varieties of quick ship items. We highly suggest anyone needing products shipped or delivered by a specific date contact our sales team regarding their delivery options.
Many products listed as "quick ship" are offered in conjunction with the products manufacturer; any guarantees offered are the decisions of those manufacturers; and will fall under their program terms and conditions. Buhaya Solutions Restaurant Supply, does not specifically guarantee any arrival or ship dates for products. This program may be terminated at any time without notice.
Taxes & Local Codes
Buhaya Solutions Restaurant Supply shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state as a Buhaya Solutions Restaurant Supply facility, or facility of the manufacture of the purchased product. Taxes may vary by manufacturer. The buyer will be contacted should additional taxes be required - Regrettably, Buhaya Solutions Restaurant Supply has no control over the tax requirements of these specific manufacturers. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
The purchaser accepts responsibility for checking his state and local codes and making sure the items purchased meets those codes before the order is placed with Buhaya Solutions Restaurant Supply.
